Sales and delivery policy 

Delivery in Canada:

  • Preparation of Pixie usually takes 1-3 days in our workshop. Tracking information will be provided on your shipping confirmation email once the order has shipped.

  • We deliver anywhere in Canada with express and registered mail. However, we are not responsible for Canada Post delays.

  • We are a carbon-neutral company, so all our mailings are also calculated. Your plush has a minimal footprint.

  • Pick-up option directly from our workshop or drop-off point in Montreal.

Worldwide delivery

  • The Pixie takes 1 to 3 days to prepare in our workshop.

  • We deliver with express and registered mail. However, delivery times depend on the country of destination.

  • We use the services of Canada Post. They have partnerships with postal services in other countries.

  • GHG emissions are calculated for each shipment. Your plush has a minimal footprint. We are proudly Carbon Neutral.

  • Any customs and import taxes are to be paid by the buyer.

  • Pixie de Forêt is not responsible for customs delays.

Self-adhesive delivery

  • For stickers, because shipping is free, we ship orders by regular mail, which means there's no tracking.

  • For Lettermail shipping within Canada, it generally takes 5 to 10 business days for orders to arrive. If you have ordered from the United States, orders can take up to 20 business days, and sometimes longer depending on current events. For international orders, please allow up to 1 month for shipping.

  • If you experience waiting times considerably longer than these, please contact us with your name and order number.

Patern digital

  • The crochet patterns are always digital PDF files ready for download immediately after payment.

  • If you need help downloading your template, please contact us.

Exchanges and retourns

  • We will replace any defective merchandise.

  • The following items cannot be returned or exchanged, due to the nature of these items, unless they arrive damaged or defective. We cannot accept retourns for :

    ~ Digital downloads.

    ~ Customized or personalized orders.

  • You have 5 working days from receipt to contact us if there is any problem with the Pixie.

  • Damage If your item is damaged during the shipping process, please contact us.

Return conditions

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss of value.

To start a return, please contact us at allo@lutindeforet.com.

Our guarantee

Our sense of ethics and transparency is reflected in the quality of our plush . All our pixies are handmade with great attention to detail. So, if ever one of our pixies is broken due to misuse, we can't be held responsible. We cannot exchange the product. However, we will check if we can repair the Pixie. We'd be delighted to do so.

copyright

We are truly honored that our works inspire you, but if you decide to publish the results of the patterns on social networks please tag us and credit us as the authors of the pattern. All our work is 100% original. The design and pattern are protected by copyright and must not be reproduced for resale! You may not sell finished toys made from this pattern. Furthermore, no part of the patterns may be published, resold, reproduced (in any form or by any means, electronic or mechanical, photocopying, recording or otherwise), shared, translated or modified without the prior written permission of the author.

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